QORUM Warranty

Watches

All Qorum and Minber products go through rigorous quality tests.

All products sold on www.houseofqorum.com and/or our retail counters across India come with a 1-year Manufacturer Warranty so that you are covered for any eventuality. If you face any problems with your watch post your purchase, you can e-mail us on qorumindia@gmail.com

 

Warranty claims are excluded for self-inflicted defects caused by improper use.

 

Qorum Warranty Guidelines

  • The Qorum warranty is confined to the first purchaser of Qorum/Minber products only and is non- transferable.
  • The warranty services are limited to repair and/or replacement of the product & is at the sole discretion of Qorum.
  • Proof of purchase is required to be presented for availing warranty services.
  • You can email a warranty service request at qorumindia@gmail.com. Our customer service team will contact you and strive to find a solution. 
  • If the issue is not resolved over email, Qorum will request you to self-ship the product to our warehouse and share the tracking details with the Qorum customer service team. Qorum will not be responsible for any loss or damage during transit.
  • Qorum shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Qorum products nor will be able to provide any repairs or replacement for such issues.

 

Qorum warranty is not applicable in any of the following cases: 

  • Failure to observe any safety precautions
  • Failure to comply with the operating instructions
  • Environmental influences (moisture, extreme cold or heat, excessive pressure or force, dust, etc.), in particular damage caused by moisture, water and alcohol (perfume)
  • Use of force (e.g. hitting, striking, dropping)
  • Unauthorized repair attempts.
  • Misuse or improper handling of the goods resulting in breakage and/or glass damage. 
  • In case of any damage to the product, customer abuse, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the product, effects of atmospheric conditions and water logging in the product  
  • This warranty will automatically terminate on the expiry of the warranty period (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.

Travel Gear

Qorum Travel Gear is made to ensure customer satisfaction and to last for the natural life of the product. The Qorum warranty covers defects in workmanship and materials for six months from the date of purchase. The warranty covers manufacturing and material defects and does not cover any damage caused by misuse, neglect, exposure to water and solvents or wear and tear, or purely cosmetic damages.

To claim the warranty, we require that you allow us to examine the goods by sending them to us. Please make sure that damage to the goods during transport is avoided by using appropriate packaging.

To apply for the warranty, you must enclose a copy of the original invoice for the goods. If the warranty claim is legitimate, we will provide the warranty service within 30 days from the date of dispatch of the goods to us.